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FREQUENTLY ASKED QUESTIONS

  • How quickly will I receive my order?
    Orders placed before 10am will be shipped same day. However, the majority of orders are dispatched on the next working day. Our preferred carrier – the Russian Post. On average delivery will take 14-35 days. All orders are shipped with tracking number. During the Christmas holidays and possible delays because of the greater workload of the postal service. International shipping sometimes takes up to 2-5 weeks. There are many reasons, including export packing, transit, import, customs fees / duties / taxes (buyer's responsibility).
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